FAQs

Who can live at Apex Heights?

Any full-time student who is 18 years of age or older.

What is the contract length?

The contract length at our residence is usually between 48 to 50 weeks but your contract length can be shorter or longer in certain situations. Some semester stays may also be available so please enquire with our reservations team at info@apex-students.co.uk.

What is included in the room rate?

All utility bills (water, lights, and electricity), 4Mb internet access, communal housekeeping and maintenance.

Can I choose my room in the building?

Normally rooms are allocated on a ‘first-come, first-served’ basis. You can specify any special requests at the time of your booking and we will do our best to accommodate you in that room.

How do I apply?

It’s a very quick and easy process  – just fill out the reservation form on the contact page and we will call you back or email you with our availability. If you would like to proceed with a booking we will email you the Assured Shorthold Tenancy Agreement. We will only reserve your room once we have received the signed tenancy agreement with the appropriate payment. Email us at info@apex-students.co.uk

What is your cancellation policy?

Once the Assured Shorthold Tenancy Agreement has been signed and returned, it may only be terminated if we mutually agree to do so.

Is there somewhere to store my bike?

Yes, we have secure bike storage available free to residents.

What is my internet provision?

At Apex we work with the best partners. Our Internet Providers are market leaders in the UK, specifically for students. They will provide each room with Superfast internet and support is only a call away.

What furniture is in my room?

Our rooms are all standardised and have the same high-quality furniture throughout, including a bed, desk and wardrobe in the bedroom, plus a bar stool in the kitchen.

What are the guest policies?

Apex Heights is your home so you are occasionally allowed to have one guest staying over at any one time, but we would ask you to respect your fellow residents and let the Warden know. All guests will need to sign in and provide valid identification to be given access to the residence. You cannot sublet your room to another person.

Is there a curfew?

No, you can come and go as you please.

Can I smoke in my room?

No, all accommodation is non-smoking. You may smoke outside in the designated sheltered smoking areas.

Will I have a phone in-room?

Yes, which you are able to use free of charge between rooms and at a payable amount for national and international calls. You will find costs outlined in your welcome pack.

Will I have a TV in-room?

No, however there are aerial facilities available if you choose to purchase a TV alongside a TV licence.

Will my room be cleaned?

The housekeeping team will clean all communal areas in the residence but this does not include your room.

What if something in my room breaks?

We have a maintenance team, who maintain the residence and make sure that it is always in the best order for students living in the building. Should you have a problem with anything in your room, say your fridge stops working, they will fix it as soon as possible for you. Maintenance issues can be reported online via email at maintenance@apex-students.co.uk or alternatively direct to the on-site Warden.

Is there a laundry service?

Yes. We have enlisted the help of laundry specialists to manage our laundry facilities within the residence.

What about my Post?

Our Warden will take collections for you and sort your mail. Each resident has a pigeon-hole messagebox.

Do you provide bedding?

Not as standard but you can purchase a bedding pack from us which includes everything you need for £40. Also available for your convenience are kitchen kits and bathroom kits to make your transition as easy as possible.

Can I move in early?

Yes, if your room is available, however there may be an additional charge. Please check with our reservations team as to whether your room is available to secure an early arrival.

What do I need to bring?

Please make sure you bring your Booking confirmation, a Photo ID/Passport, Visa & University Confirmation letter. Other items such as towels, quilts, pillows and toiletries are necessary and these can be brought with you or purchased on arrival. Most students bring their laptop and any accessories to make their room feel like home.

What is the normal payment structure?

All students need to pay a deposit at the time of making the booking (see ‘Payments’ page for more information.) In addition: UK students have two options: you can choose to pay in 3 equal instalments; the first instalment will be due 4 weeks prior to arrival, the second instalment will be due in January 2017 and your third instalment will be due in April 2017. Alternatively you can pay the full rent 2 weeks prior to your arrival. Overseas students without a UK Guarantor must pay the full rent alongside the signed tenancy agreement prior to your arrival. Other payment options are on offer however they will be dealt with on a case-by-case basis. Please email us at info@apex-students.co.uk.

Do I need a television licence?

Yes, if you watch television in your bedroom. All homes in the UK require a television licence and your room is treated as a home under the licensing authority’s definition. For IPTV provided by Keycom and viewed in your room, you will need a licence. For more information on TV licences Click Here

What other charges can I expect?

You will have to pay for laundry, external phone calls, your TV licence, contents insurance, and the upgrade of any internet packages.

What time is check-in?

Check-in is between 9am and 5pm Monday to Friday. Check-in on weekends is by prior appointment only. Please contact us for weekend check-in.

How do I book my complimentary viewing appointment?

Contact us by phone or email to arrange.  The tour will take anything from 30 – 45 minutes depending on how many questions you have for the team member showing you around.  If you cannot make it for any reason, please give us as much notice as possible.

Any other questions not covered here?

Just contact us at info@apex-students.co.uk and we will be happy to help.