FAQ's

To secure your room you only need to pay the booking fee.

The fee for the Studio apartments is £400 and for the two bedroom apartments it is £300 per person.

The booking fee then becomes your damage and security deposit. The booking fee is non refundable but the good thing is that you’ll get this back if nothing’s owing for damage or outstanding rent at the end of your stay.

Once your tenancy contract is signed , your booking fee will be deemed a Security Deposit. It will then be protected by us within 30 days of the signed contract date, through registration with a Government approved Tenancy Deposit Service of our choosing. We will provide you with an appropriate certificate to that effect.

Any full-time student who is 18 years of age or older.

The contract length at our residence is flexible but dependent upon availability. Some semester stays may also be available so please enquire with our reservations team at info@apex-students.co.uk.

All utility bills (water, lights, and electricity), superfast internet access, communal housekeeping and maintenance. The heating and hot water is available 24/7 with no time restrictions.

Normally rooms are allocated on a ‘first-come, first-served’ basis. You can specify any special requests at the time of your booking and we will do our best to accommodate you in that room.

It’s a very quick and easy process – just fill out the reservation form on the contact page and we will call you back or email you with our availability. If you would like to proceed with a booking we will email you the Assured Shorthold Tenancy Agreement. We will only reserve your room once we have received the signed tenancy agreement with the appropriate payment. Email us at info@apex-students.co.uk

Once the Assured Shorthold Tenancy Agreement has been signed and returned, it may only be terminated if we mutually agree to do so.

Yes, we have secure bike storage available free to residents.

At Apex we work with the best partners. Our Internet Providers are market leaders in the UK, specifically for students. They will provide each room with Superfast internet and support is only a call away.

Our rooms are all standardised and have the same high-quality furniture throughout, including a bed, desk and wardrobe in the bedroom, plus a bar stool in the kitchen.

Apex Heights is your home so you are occasionally allowed to have one guest staying over at any one time, but we would ask you to respect your fellow residents and let the Warden know. All guests will need to sign in and provide valid identification to be given access to the residence. You cannot sublet your room to another person.

No, you can come and go as you please.

No, all accommodation is non-smoking. You may smoke outside in the designated sheltered smoking areas.

Yes, which you are able to use free of charge between rooms and at a payable amount for national and international calls. You will find costs outlined in your welcome pack.

No, however there are aerial facilities available if you choose to purchase a TV alongside a TV licence.

The housekeeping team will clean all communal areas in the residence, but this does not include your room.

We have a maintenance team, who maintain the residence and make sure that it is always in the best order for students living in the building. Should you have a problem with anything in your room, say your fridge stops working, they will fix it as soon as possible for you. Maintenance issues can be reported online via email at maintenance@apex-students.co.uk or alternatively direct to the on-site Warden.

Yes. We have enlisted the help of laundry specialists to manage our laundry facilities within the residence.

Our Warden will take collections for you and sort your mail. Each resident has a pigeon-hole message box.

Not as standard but you can purchase a bedding pack from us which includes everything you need for £40. Also available for your convenience are kitchen kits and bathroom kits to make your transition as easy as possible.

Yes, if your room is available, however there may be an additional charge. Please check with our reservations team as to whether your room is available to secure an early arrival.

Please make sure you bring your Booking confirmation, a Photo ID/Passport, Visa & University Confirmation letter. Other items such as towels, quilts, pillows and toiletries are necessary, and these can be brought with you or purchased on arrival. Most students bring their laptop and any accessories to make their room feel like home.

All students need to pay a deposit at the time of making the booking (see ‘Payments’ page for more information.) In addition: UK students have two options: you can choose to pay in 3 equal instalments; the first instalment will be due 4 weeks prior to arrival, the second instalment will be due in January and your third instalment will be due in April. Alternatively you can pay the full rent 4 weeks prior to your arrival. Overseas students without a UK Guarantor must pay the full rent alongside the signed tenancy agreement prior to your arrival. Other payment options are on offer however they will be dealt with on a case-by-case basis. Please email us at info@apex-students.co.uk.

Yes, if you watch television in your bedroom. All homes in the UK require a television licence and your room is treated as a home under the licensing authority’s definition. For IPTV provided by Keycom and viewed in your room, you will need a licence.

You will have to pay for laundry, external phone calls, your TV licence, contents insurance, and the upgrade of any internet packages.

Check-in is between 9am and 5pm Monday to Friday. Check-in on weekends is by prior appointment only. Please contact us for weekend check-in.

Contact us by phone or email to arrange. The tour will take anything from 30 – 45 minutes depending on how many questions you have for the team member showing you around. If you cannot make it for any reason, please give us as much notice as possible.

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